May 11, 2021 (Seattle, Washington) – OpenRoad Northwest is proud to announce that Rolls-Royce Motor Cars has awarded Rolls-Royce Motor Cars Seattle with the Rolls-Royce ‘Dealer of the Year’ Award for Global Excellence in Ownership Services.
“Our dealer partners are the foundation of our extended worldwide Rolls-Royce family. They are the face, voice and living proof of our brand and its promises to our customers. These global awards recognize and celebrate their outstanding achievements and inspire greatness in all of us. I extend my congratulations and my personal thanks to every individual in our dealer network, “said Torsten Müller-Ötvös, Chief Executive Officer, Rolls-Royce Motor Cars.
Rolls-Royce Motor Cars Seattle, owned and operated by OpenRoad Northwest as a division of OpenRoad Auto Group, is being recognized for providing the highest-level Rolls-Royce ownership experience with its unsurpassed sales and service operations for its discerning clientele. The Ownership Services Dealer of Year Award is based on a wide range of measurements and achievements in delivering world-class service and support throughout the lifetime of Rolls-Royce ownership.
Every year Rolls-Royce Motor Cars highlights the achievement of top dealers around the world for their achievements in delivering a world class ownership experience. Of six categories recognized, Ownership Experience is the most extensive and intensive in ensuring the effortless service experience and exciting participation in the world of Rolls-Royce lifestyle of accessories and luxury. This is a significant honor as Rolls-Royce Motor Cars Seattle has excelled in satisfying the most discerning and demanding luxury clientele in the world. Despite the challenges on face-to-face interaction, the team at Rolls-Royce Seattle used a combination of technology and classic client relationship management to partner with their clientele like no other dealer around the world.
“We are truly honored to receive this prestigious award and to be named among the top Rolls-Royce dealers in the world,” said Christian Chia, CEO, OpenRoad Auto Group. “We are looking forward to continuing the Rolls-Royce tradition of excellence in our new retail center set to open later this year.”
Rolls-Royce Motor Cars Seattle will be moving into a new state-of-the-art location this fall which will allow for an enhanced Rolls-Royce customer experience. Part of the Pacific Northwest’s largest super-luxury destination, the new 67,755-square-foot center will be located on a 3.6-acre site at 13617 NE 20th Street in Bellevue, Washington. The new facility will house 23 service bays, a large luxurious showroom and customer lounge, plus an additional 10,000 square feet of flex space for special events.
“Ensuring a Rolls-Royce level of service and maintaining the special relationship with a Rolls-Royce client requires the expertise that Christian and his team have perfected at Rolls-Royce Motor Cars Seattle,” said Martin Fritsches, President and CEO, Rolls-Royce Motor Cars Americas. He added, “Delivering an effortless ownership experience for our patrons who have a demanding lifestyle is the key to building and growing the brand. And we look forward to seeing Rolls-Royce Seattle grow its business and home with a new facility this coming year.”
As the recipient of the Rolls-Royce Ownership Services Dealer of the Year, Rolls-Royce Motor Cars Seattle demonstrated that their team was top among the 135 Rolls-Royce dealers worldwide. The award is determined after thorough evaluation of numerous interactions with clients after the initial sales and delivery. Working for clientele for years of ownership requires the client advisors to not only meet but anticipate the needs and desires of Rolls-Royce owners in their demanding lifestyles.
For more information about Rolls-Royce Motor Cars Seattle, visit rolls-roycemotorcarsseattle.com.
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About OPENROAD AUTO GROUP
Founded in 2000, OpenRoad Auto Group is B.C.’s largest automotive dealership group with over 1,400 associates representing 21 quality automotive brands at 34 full-service retail locations, including 29 Canadian auto retailers in B.C. and Ontario, five collision centres, and four luxury automotive brands in Bellevue, Washington. OpenRoad Auto Group offers car buyers and owners an experiential automotive retail service. With sales and service in multiple languages, OpenRoad Auto Group encourages a car buying experience based on Unlimited Possibilities Ahead. With a focus on innovation and lifelong relationships, OpenRoad offers free memberships in the Club OpenRoad loyalty points program. OpenRoad is proud to be one of Canada’s Best Managed Companies, a CADA Laureate, and the recipient of multiple Canadian Best Employer Awards. openroadautogroup.com
Rolls-Royce Motor Cars Seattle
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